General Terms & conditions
This website is owned and operated by Fitsmile Sport & Performance. These Terms set forth the terms and conditions under which you may use our website and services as offered by us. This website offers visitors the purchase of training plans, professional clothes, online booking of personal training meetings, and fitness classes. By accessing or using the website of our service, you approve that you have read, understood, and agree to be bound by these Terms.
In order to use our website and/or receive our services, you must be at least 18 years of age, or of the legal age of majority in your jurisdiction, and possess the legal authority, right, and freedom to enter into these Terms as a binding agreement. You are not allowed to use this website and/or receive services if doing so is prohibited in your country or under any law or regulation applicable to you.
For any undamaged product, simply return it with its included accessories and packaging along with the original receipt (or gift receipt) within 14 days of the date you receive the product, and we will exchange it or offer a refund based upon the original payment method. In addition, please note the following: (i) Products can be returned only in the country in which they were originally purchased; and (ii) the following products are not eligible for return: Fitsmile vests, T-shirts, water bottles, hats, buffs, gift cards.
Digital item policy
1. Coaching & Nutrition plans.*
Training programs, online coaching, and Nutrition purchased on our site are subject to a 48-hour return or cancellation policy from the time of purchase.
Online programs and coaching signed by our clients are for a minimum of
*3 months without exceptions.
2. Personal Training, Nutrition consultation & Fitness classes.*
Personal Training, Nutrition Consultation, and Fitsmile fitness classes booked via the website are 24h cancelation policies. After that period we want to be able to refund you.
Single session cancelation booked in bundles/ courses is not subject to refund.
Single and multiple Personal Training sessions, Nutrition Consultations, and courses purchased on our site are subject to a 48-hour return or cancellation policy from the time of purchase.
Personal training, courses, and personal training packages must be used within *3 months from the date of purchase.
3. Online Programs and Events.
Purchased on our site are subject to a 48-hour return or cancellation policy from the time of purchase.
4. Gift Cards.
Fitsmile Gifts Cards are valid for 5 years from the date of purchase. Can be used for any goods sales on our website: clothing, classes, programs, and coaching.
Gift Cards purchased on our site are subject to a 48-hour return or cancellation policy from the time of purchase.
No exchanges or combinations with other promotion subjects only full refund.
5. Fitsmile Sports Camps and trips.
Purchased on our site are subject to a 48-hour return or cancellation policy from the time of purchase.
-a deposit of 150 euros is required before set date (non-refundable)
-the balance of payment is due 8 weeks before the start date (refundable)
-please note: flights and personal insurance are not included in the price.
Users, warranties, copyrights, Liability, cookies,
1. Key commercial Terms offered to the customer
When buying an item, you agree that: (i) you are responsible for reading the full item listing before making a commitment to buy it: (ii) you enter into a legally binding contract to purchase an item when you commit to buy an item and you complete the check-out payment process.
The prices we charge for using our services / for our products are listed on the website. We reserve the right to change our prices for products displayed at any time and to correct pricing errors that may inadvertently occur. Additional information about pricing and sales tax is available on the payments page.
“The fee for the services and any other charges you may incur in connection with your use of the service, such as taxes and possible transaction fees, will be charged on a monthly basis to your payment method.
2. Warranties & responsibility for services and products.
When we receive a valid warranty claim for a product purchased from us, we will either repair the relevant defect or replace the product. If we are unable to repair or replace the product within a reasonable time, the customer will be entitled to a full refund upon the prompt return of the product to us. We will pay for the shipment of repaired or replaced products to the customer and the customer will be responsible for the return shipment of the product to us.
4. Ownership of intellectual property, copyrights, and logos.
The Service and all materials therein or transferred thereby, including, without limitation, software, images, text, graphics, logos, patents, trademarks, service marks, copyrights, photographs, audio, videos, music, and all Intellectual Property Rights related thereto, are the exclusive property of Fitsmile Sport & Performance. Except as explicitly provided herein, nothing in these Terms shall be deemed to create a license in or under any such Intellectual Property Rights, and you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works thereof.
You recognise and agree that by uploading any content (including, but not limited to designs, images, animations, videos, audio files, fonts, logos, illustrations, compositions, artworks, interfaces, text, and literary works) through any means to the website, you confirm that you own all the relevant rights or received the appropriate license to upload/transfer/send the content. You agree and consent that the uploaded/transferred content may be publicly displayed at the website.
5. Right to suspend or cancel the user account.
We may permanently or temporarily terminate or suspend your access to the service without notice and liability for any reason, including if in our sole determination you violate any provision of these Terms or any applicable law or regulations. You may discontinue use and request to cancel your account and/or any services at any time. Notwithstanding anything to the contrary in the foregoing, with respect to automatically-renewed subscriptions to paid services, such subscriptions will be discontinued only upon the expiration of the respective period for which you have already made payment.
You agree to indemnify and hold Fitsmile Sport & Performance harmless from any demands, loss, liability, claims, or expenses (including attorneys’ fees), made against them by any third party due to, or arising out of, or in connection with your use of the website or any of the services offered on the website.
6. Limitation of liability.
To the maximum extent permitted by applicable law, in no event shall Fitsmile Sport & Performance, be liable for any indirect, punitive, incidental, special, consequential, or exemplary damages, including without limitation, damages for loss of profits, goodwill, use, data or other intangible losses, arising out of or relating to the use of, or inability to use, the service.
To the maximum extent permitted by applicable law, Fitsmile Sport & Performance assumes no liability or responsibility for any (i) errors, mistakes, or inaccuracies of content; (ii) personal injury or property damage, of any nature whatsoever, resulting from your access to or use of our service; and (iii) any unauthorised access to or use of our secure servers and/or any and all personal information stored therein.
7. Right to change and modify Terms.
We reserve the right to modify these terms from time to time at our sole discretion. Therefore, you should review these pages periodically.
When we change the Terms in a material manner, we will notify you that material changes have been made to the Terms. Your continued use of the Website or our service after any such change constitutes your acceptance of the new Terms. If you do not agree to any of these terms or any future version of the Terms, do not use or access (or continue to access) the website or the service.
8. Promotional emails and content.
You agree to receive from time to time promotional messages and materials from us, by mail, email, or any other contact form you may provide us with (including your phone number for calls or text messages). If you don't want to receive such promotional materials or notices – please just notify us at any time. You agree to receive from time to time promotional messages and materials from us, by mail, email, or any other contact form you may provide us with (including your phone number for calls or text messages). If you don't want to receive such promotional materials or notices – please just notify us at any time.
9. Preference of law and dispute resolution.
These Terms, the rights and remedies provided hereunder, and any and all claims and disputes related hereto and/or to the services, shall be governed by, construed under, and enforced in all respects solely and exclusively in accordance with the internal substantive laws of Co.Kildare Ireland, without respect to its conflict of laws principles. Any and all such claims and disputes shall be brought in, and you hereby consent to them being decided exclusively by a court of competent jurisdiction located in Dublin. The application of the United Nations Convention of Contracts for the International Sale of Goods is hereby expressly excluded.
What type of information do we collect?
We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information, and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, and communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.
How do you collect information?
When you conduct a transaction on our website, as part of the process, we collect the personal information you give us such as your name, address, and email address. Your personal information will be used for the specific reasons stated above only.
Why do we collect personal information?
We collect such Non-personal and Personal Information for the following purposes:
a) To provide and operate the Services;
b) To provide our Users with ongoing customer assistance and technical support;
c) To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
d) To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
e) To comply with any applicable laws and regulations.
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes, we may contact you via email, telephone, text messages, and postal mail.
Business Name: Fitsmile Sport & Performance
Office opening hours:
Phone: +353879594402, +353879620410
ZIP/postal code: W23AX56